Frequently Asked Questions
Everything you need to know about our premium wool apparel.
What makes Woolx merino wool different from regular wool?
Woolx uses 100% Australian Merino wool which is ultra-soft, breathable, and moisture-wicking. Unlike traditional wool, our fibers are incredibly fine, ensuring a scratch-free experience that is safe for sensitive skin.
How should I care for my Woolx garments?
Most Woolx items are machine washable and dryer safe. We recommend washing on a cold, gentle cycle with mild detergent and tumble drying on low heat. Avoid bleach and fabric softeners to maintain fiber integrity.
Do you offer international shipping?
Yes, we ship our premium wool products worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
What is your return and exchange policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return or exchange unworn items with original tags attached within 30 days of delivery.
Will Merino wool make me too hot in the summer?
Actually, no! Merino wool is a natural temperature regulator. It keeps you warm in the winter and cool in the summer by wicking away moisture and allowing your skin to breathe.
How do I determine my correct size?
We provide a detailed size guide on every product page. If you are between sizes, we generally recommend sizing up for a more relaxed fit or sizing down for a technical, athletic fit.