Returns & Exchanges

At Woolx, we want you to love your merino wool gear, which is why we offer a 30-day window for returns and exchanges on all unwashed and unworn items. Our hassle-free process ensures you find the perfect fit and performance for your outdoor adventures.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Print Your Label

  Download and print the prepaid shipping label provided at the end of the return request process and attach it to your package.

• 3.
  Pack and Ship

  Place your items in their original packaging if possible and drop the parcel off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects your returned items, we will issue a refund to your original payment method within 5-7 business days.